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Fennaco Academy: Refund and Returns Policy

Thank you for choosing Fennaco Academy as your online learning destination. We strive to provide exceptional educational experiences. This page outlines our refund and returns policy, ensuring your satisfaction with your purchase.

Overview:

Our refund and returns policy is valid for a duration of 30 days from the date of your purchase. Please note that we are unable to offer a full refund or exchange after this period.

Return Eligibility:

To be eligible for a return, the item must be unused and in its original condition, including the original packaging. Certain goods are exempt from being returned, such as perishable items, intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software products, and specific health and personal care items.

Receipt or Proof of Purchase:

To complete your return, we require a receipt or proof of purchase. Kindly ensure you retain this documentation for a smooth return process.

Returning the Item:

Please refrain from sending your purchase back to the manufacturer. Instead, ship the item to the following address: [Physical Address]. You will be responsible for covering the shipping costs, which are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee receipt of your returned item.

Refund Process:

Upon receiving and inspecting your returned item, we will send you an email notification to confirm its receipt. Subsequently, we will inform you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original method of payment within a specified timeframe.

Late or Missing Refunds:

If you haven’t received your refund, please follow these steps: (1) Verify your bank account, (2) Contact your credit card company, and (3) Reach out to your bank. If you have completed these steps and still haven’t received your refund, kindly contact us at info@fennaco.com.

Sale Items:

Please note that only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges:

We only replace items that are defective or damaged. If you require an exchange for the same item, please email us at info@fennaco.com and send the item to [Physical Address].

Gifts:

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift or the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.

Shipping Returns:

To initiate a return, please mail your product to [Physical Address]. You will be responsible for the shipping costs associated with returning the item, and these costs are non-refundable. The time it takes for the exchanged product to reach you may vary based on your location.

Assistance:

For any questions or assistance regarding refunds and returns, please don’t hesitate to contact us at info@fennaco.com. Our team at Fennaco Academy is here to help.

Thank you for your trust in Fennaco Academy, and we look forward to serving your learning needs.

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